By Alex Frankel
Curious to understand simply what occurs in the back of the ''employees only'' doorways of massive businesses, journalist Alex Frankel launched into an undercover reporting venture to determine how a few of America's famous businesses win the hearts and minds in their retail and repair staff. Frankel knew the one method to locate solutions used to be to head local.
During a two-year city experience during the international of trade, Frankel utilized for and was once employed through a half-dozen businesses: he proudly wore the brown uniform of the UPS driving force, folded unending stacks of T-shirts at hole, brewed espressos for the hordes at Starbucks, interviewed (but didn't get employed) at complete meals, enrolled in administration education at company Rent-A-Car, and bought iPods on the Apple shop.
At the center of Punching In lies Frankel's quest to determine how the various giants of trade flip millions of ordinary activity candidates into loyal--even fanatical--workers. How do they establish and recruit employees who will top healthy their businesses? How do they indoctrinate staff into their company cultures and cause them to excellent messengers in their manufacturers? alongside the best way Frankel pauses lengthy sufficient to ask yourself why he's so frequently resistant to company makes an attempt to win staff over.
In this energetic and wonderful narrative, Frankel takes readers on a private trip into the land of entrance line staff to find why a few staff are so desirous to drink the company Kool-Aid and which businesses know the way to serve it up most sensible.
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Extra info for Punching In: The Unauthorized Adventures of a Front-Line Employee
Example text
In the course of the project, I found that the group interview—to which a store hiring crew invited its top candidates and got to watch them interact with one another—was an increasingly popular technique. Before the interview at the Container Store, I had wondered how the group dynamic would unfold, whether there would be vigorous intragroup competition, and how I might come out in the end. Our group sat in the bored, anticipatory silence that I was getting used to in such situations. We each found a store catalog on our 54 PUNCHING IN chairs, and I stared at the pictures as I waited for the interview to begin—aspirational images of idyllic large pantries; garages not overcrowded like mine and instead hung with small, clean shovels that had touched no dirt; vast walk-in closets that displayed clothes as museum pieces; spartan kitchens; family rooms loaded with art supplies of every kind and many useful drawers in which to hold them.
There were 727s loaded with eight cans and MD11s stuffed with 32 cans. There were DC-8s, 747-400s, and 767-300ERs. A hundred planes land on a given night, and most planes pull up to one of the massive wings that shoot out of the center of Worldport to unload their cans. Some planes park on the tarmac and are unloaded by fleets of K-loader vehicles that use X-hinges to lower each plane’s contents to tarmac level. Being on the tarmac at 1 am felt like being on an aircraft carrier during battle. In the calm night wind, the crews were relentlessly efficient as they set incoming canisters on wheels linked up into foursomes and pulled by Tugs tractors to loading docks.
Looking down into the smooth-running machines was like watching a steam-engine locomotive hurtle by on iron tracks, like watching a whale breach or a glacier calve. Watching this highly efficient transfer of goods was like witnessing a natural act. The conveyor belts were tributaries of a river that poured out, from there at the back end out to the front end, out into the ocean of capitalism. TWO ONE GREAT EMPLOYEE A fter I left UPS and decided to take the project further by working undercover at other companies, I feared I might not have chosen the best time to launch the project.