By Sen Sendjaya

This booklet presents an evidence-based actionable framework and degree of servant management to assist administration practitioners construct potent and moral places of work. It explains the explanations why the simplest offices reminiscent of Starbucks, Southwest airways, Ritz-Carlton and ServiceMaster practice servant management. Servant management is an intellectually compelling and emotionally pleasurable thought of management with relevance and alertness to the office settings. in keeping with a number of rigorous experiences within the Western and japanese contexts, the publication outlines the six dimensions of servant management and the affects they've got on key results similar to citizenship behaviors, task pride, staff creativity and innovation, and organizational functionality. The ebook outlines a dimension device that may be used for management evaluation, choice and coaching reasons and to increase innovations to leverage the six behavioral dimensions of servant management on the own, group and organizational level.

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Extra resources for Personal and Organizational Excellence through Servant Leadership: Learning to Serve, Serving to Lead, Leading to Transform

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Improving organizational effectiveness through transformational leadership. Thousand Oaks: Sage. Bennett, D. W. (1998). Leadership images from the New Testament. Carlisle: OM Publishing. Bennis, W. , & Nanus, B. (1985). Leaders: The strategies for taking charge. New York: Harper & Row. Block, P. (1993). Stewardship: Choosing service over self-interest. San Francisco: Berrett Koehler. Burns, J. M. (1978). Leadership. New York: Harper & Row. Butarbutar, I. , & Härtel, C. E. J. (2012). Servant leadership and citizenship behavior: The moderating effects of cultural orientations.

Servant leaders try to get others to achieve that higher purpose by way of service. Service therefore is a means to try to role model ideal behaviors and values that are aligned with this higher purpose. To put it differently, servant leaders seek to influence first, and choose the path of servanthood to accomplish that task. The paradox therefore is not between leadership and service but lies on the ordering of service and influence. Does service or influence come first? I think servant leaders have an influence agenda that they try to apply on the followers.

Life and death in the executive fast lane: Essays on irrational organizations and their leaders. San Francisco: Jossey-Bass. Kurth, K. (2003). Spiritually renewing ourselves at work: Finding meaning through serving’. In R. A. Giacalone & C. L. ), Handbook of workplace spirituality and organizational performance. E. Sharp. Lewis, M. W. (2000). Exploring paradox: Toward a more comprehensive guide. Academy of Management Review, 25(4), 760–776. Liden, R. , Wayne, S. , & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment.

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