By Joel Spolsky (Foreword by) Mike Gunderloy
Read Online or Download Painless Project Management with FogBugz, 2nd Edition PDF
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Extra info for Painless Project Management with FogBugz, 2nd Edition
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This can be especially effective if you can also convince the manager for the project to subscribe to the RSS feed for the bugs. Most developers have at least enough political savvy to want to stay as informed as their boss. Writing Good Bug Reports It’s not enough to get everyone in the company using FogBugz. You also need to get them using it well. The key here is to teach people to write good bug reports. For starters, every bug report should contain these three essential pieces of information: • How to make the bug happen • What happened • What should have happened Put that way, it looks easy, right?
On Windows, the Screenshot tool captures the active window by default, as shown in Figure 2-13. On Mac OS X, select the bug icon in the menu bar at the top of the screen, and then choose Whole Screen, Mouse Selection (for just part of the screen), or Window Selection (to grab a specific window). If you choose Window Selection, the cursor will change to a camera, and then you can highlight and select the window you want, as shown in Figure 2-14. 35 36 CHAPTER 2 ■ MANAGING CASES Figure 2-13. Taking a screenshot on Windows After you take a screenshot, you can use the hyperlinks to the right of the work area to modify the screenshot.
Figure 1-7 shows a bug with a good set of reproduction steps. Figure 1-7. A bug report to make a developer happy Sometimes it’s just not possible to come up with good repro steps. Perhaps you used the application for quite a while and it suddenly crashed, and you don’t remember what you were doing. In that case, write down everything you remember. Perhaps you thought you had the steps, but they don’t always make the bug happen. In that case, record the steps, but please also tell the developer that the bug is intermittent.