By A. Furnham
Good managers comprehend the human and human wishes. They have an understanding of that often the center ideas the top, they usually be aware of what this may suggest for a corporation. With approximately a hundred 'thought-pieces' at the international of administration and revenues, this e-book explores how the guts can rule the pinnacle and is perfect for 'dipping into' on quite a few occasions.
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Extra resources for Head & Heart Management: Managing attitudes, beliefs, behaviors and emotions at work
Example text
Perhaps our hunger for motivational speakers is a function of the decline of religion and the really good sermon. In fact, motivational speakers share many similarities with good preachers, in both style and content. Never forget “pitch, pace and pause”. Hit the right notes; vary the speed; pause for effect. Learn rhetorical devices, such as the power of repetition, the magic number three, the influence of body language to punctuate and emphasize. And the content? Tales, narratives, sagas? We are designed, it seems, to take in information via stories.
But all of us respond to charisma: that is what a memorable teacher is all about. Charisma is a function of three things: ability, motivation and personality. It is probably identifiable in childhood or early adolescence. Many aspire to charisma but few have what it takes. It helps to be good-looking, and fit and young. It helps to be up-to-date and passionate as well as compassionate. None of this, alas, can be acquired through training. Have you ever seen a “Training in Charisma” course? Certainly, it’s not all or nothing, but it is the greatest asset in all forums, be they cabaret clubs, conference halls or classrooms.
Aside from the obvious matters of kindness, thoughtfulness and taste are the more subtle dynamics of reciprocity and obligation, psychological and economic debts, and understanding and obeying rules and conventions. Broadly, gifts fall into six categories: 1. Gifts with a personal history Gifts that are nostalgic or are a memento of a special time are very special. It may be an heirloom, or have been owned by a famous person. Heirlooms are likely to acquire a sort of sacred status if carefully restored.