By Clare Huffington

A pragmatic advisor to the necessities of organisational switch with no heading off the tricky factor of guiding humans in the course of the means of transition.

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16 M A N U A L OF O R G A N I Z A T I O N A L DEVELOPMENT Process D e c i s i o n s a r e m a d e b a s e d o n l o c a t i o n ( s ) of i n f o r m a t i o n , r a t h e r t h a n roles i n the hierarchy. C o m m u n i c a t i o n i s r e l a t i v e l y o p e n . , r e g a r d l e s s of the a u t h o r i t y r e l a t i o n s h i p of the "differers". Inappropriate competition is m i n i m i z e d ; collaboration is re­ g a r d e d w h e r e i t is i n t h e o r g a n i z a t i o n ' s b e s t i n t e r e s t s .

And their internal 48 M A N U A L OF O R G A N I Z A T I O N A L DEVELOPMENT • T h e s t a g e s o f c o n s u l t i n g c a n n o t b e s o n e a t l y d e f i n e d a n d c o n c l u d e d f o r i n t e r n a l c o n s u l t a n t s , w h o remain a part of the organization to w h i c h they are consulting, potentially constrained by all the positive and negative effects of their interventions and their inability to leave the system. ) CHAPTER 5 THE CONSULTANCY PROCESS Key stages in O D consulting Scouting Entry Contracting Data-gathering Diagnosis Planning Intervention Evaluation Withdrawal 50 M A N U A L OF O R G A N I Z A T I O N A L DEVELOPMENT • K E Y STAGES I N OD CONSULTING 1.

G. business process management, quality, risk assessment • for an outside perspective on the organization • for a consultant who does not have a conflict of interest or loyalty, nor an axe to grind. INTERNAL CONSULTANCY IS A P P R O P R I A T E WHEN T H E R E IS A N E E D T O : • w o r k w i t h the consequences of organizational change • rely on skills accessed and built from within the organization • develop good knowledge of local issues and resources • facilitate growth of a broad base of support for change • o w n the change effort and for continuing presence through­ out implementation, especially w h e n this is anticipated to take years rather than months.

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