By Charles L. Nault
IT has now reached “utility” prestige in every single place, a minimum of from an expectation perspective. simply because the software of electrical energy is needed to energy our lighting fixtures and kit, and oil or gasoline insures our warmth within the iciness, a firm’s community infrastructure has to be regularly in position to keep up its web entry, computerization, cellphone procedure and a bunch of different mission-critical purposes. opposite to days handed, businesses can now not functionality with out those. Their shoppers, staff and proprietors count on enterprise networks to be absolutely useful, expeditious, protection safe and available round the clock. This ebook addresses the results of failing to insure that each one your IT services are “utility-status,” and tells non-technical executives what has to be performed from a managerial viewpoint to accomplish actual software prestige, in addition to tips on how to pro-actively video display such capabilities to make surprising catastrophes something of the prior. The e-book will supply case reports of businesses who've misplaced cash and enterprise simply because they did not heed this message.
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Extra info for Risk-Free Technology: How Small to Medium Businesses Can Stem Huge Losses From Poorly Performing IT Systems
Sample text
Indb 38 03/10/2008 12:45:42 Chapter 4 IT Staff Technical people are hard to come by, and they often share some if not all of these characteristics: They are jacks of all trades and masters of one. Yes, I meant to leave off the first “n”. Most technicians have a particular area of expertise. They have mastered one particular aspect of technology. It may be servers and operating systems, it may be switches and routers, it may be security and firewalls…the list goes on and on. It takes masters to keep your UGN healthy.
Try to imagine for a minute a fully redundant, resilient, self-healing network that is never not working when your employees are. There is no bleeding. That it is not a far stretch. One final point involves important procedural issues. Change management is critical to UGN. Whether it is to support new applications, to replace ageing equipment, or to install the inevitable updates in software, it has to be planned and executed properly. If that sounds time-consuming, consider that most of the changes on IT networks go poorly.
Do not try to teach to the exception. Don’t let your techie get sidetracked with one of these people during the training. Insist they take it off-line. Keeping the simple in mind, I also believe that your training should include some very basic troubleshooting and information gathering that users can perform should they run into trouble. Your objective is always to get the user back to full production mode as quickly as possible. To be clear, the bleeding I keep referring to is time when your users are not productive because your technology is not working properly.