By Maria K. Todd

In addition to coordinating healthiness commute logistics and amassing clinical documents, scientific tourism facilitators play the function of commute agent, appointment setter, concierge, resort reservationist, travel operator, and hand-holder to consumers looking future health providers regionally and in a foreign country. Addressing the problems which are more likely to turn out to be consumers shuttle, the Medical Tourism Facilitator's Handbook is a must have source of hard-to-find instruments, checklists, terminology, and different invaluable details for hospital-based, lay facilitators, go back and forth brokers, or even retired physicians and nurses.

Supplying the recommendation of a famous specialist in worldwide healthcare, the publication presents a close and empathic realizing of sufferer wishes and expectancies. It covers the entire diversity of top and worst case eventualities that could ensue while consumers go back and forth to acquire overall healthiness prone. utilizing a conversational tone, it comprises insurance of overseas shuttle logistics, the place to discover solutions to immigration matters, confidentiality/privacy matters, and unanticipated care in transit within the occasion of issues or neglected connections.

The booklet supplies a fast-moving presentation of worthy info and teaches readers the best way to decode the language, what to appear for by way of safeguard and caliber, tips on how to decode medical institution facilitator agent agreements, and the way to expect consumers’ wishes and expectancies. additionally it is entry to an often up-to-date site with priceless worksheets and reference fabric so that you can be ready to deal with any situation that will manifest itself whilst your consumers commute.

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Will you need a model’s release for each identifiable person? If yes, who will develop it for you? • Will you post and publish prices in your marketing and promotional materials? • How will you measure client satisfaction? • How will you measure provider satisfaction? • How will you implement corrective actions if warranted? • How will you measure patient perceived clinical outcomes? • How will you measure medical outcomes? • What if something goes wrong? How will the situation be mitigated? • What if there is an allegation of malpractice?

When you first start out, it is unlikely that you will have testimonials from satisfied clients. In health care, this is tricky because of privacy laws and confidentiality. You will need a release form in order to include customer references and testimonials for use in your marketing plan. Before you leave this section, consider how you will integrate the following action items into your plan: • Will you develop a customer newsletter that highlights recent new business arrangements, features packages, services, or providers?

As we discussed earlier, you may wish to prepare an RFQ and RFP for a law firm specializing in health care law to clearly define and explain the guidelines, regulations, and statutes associated with the implementation of a comprehensive compliance program for your medical travel facilitation business. The deliverable should include a manual or guide for all the knowledge, tools, and forms necessary to design, develop, and implement a compliance program for all of your medical tourism business operations.

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