By Jon Taffer
If there’s a person who can hinder a bar or eating place from going abdominal up, it’s Jon Taffer. generally thought of the best authority within the meals and beverage, lodge, and hospitality industries, he runs the largest trade exhibition within the company and has rotated approximately 1,000 bars and not less than that many restaurants.
As host and co-producer of Spike TV’s Bar Rescue, a documentary-style sequence, Taffer offers suffering bars one final likelihood to be triumphant with a mix of company acumen and hard love. Now he’s supplying his no-nonsense process for eliciting simply the best emotional reactions in buyers to everyone.
Raise the Bar distills the secrets and techniques to operating a profitable firm with response administration, a method and philosophy Taffer constructed and makes use of in his enterprise and on Bar Rescue. it really works even if you’re operating a storefront operation or a web based corporation, no matter if you’re production widgets or delivering a service.
Taffer’s overarching philosophy is that this: All enterprise is ready developing the proper reactions on your clients. Even greater: you could keep watch over these reactions to a really huge measure. Raise the Bar is the definitive handbook on remodeling a bar or eating place with actionable, confirmed suggestions for instant impression.
Read or Download Raise the Bar: An Action-Based Method for Maximum Customer Reactions PDF
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Additional info for Raise the Bar: An Action-Based Method for Maximum Customer Reactions
Sample text
The Sample for NALS and NAAL For both assessments, data were collected via a household survey of a stratified random sample of adults age 16 and older. Additional samples were obtained in specific states in order to provide state-level results; this portion of the assessment was referred to as the State Adult Literacy Survey. In 1992, 12 states participated (California, Florida, Illinois, Indiana, Iowa, Louisiana, New Jersey, New York, Ohio, Pennsylvania, Texas, and Washington); in 2003, 6 states participated (Kentucky, Maryland, Massachusetts, Missouri, New York, and Oklahoma).
In preparation for the release of the 2003 results, the Department of Education decided to focus specific attention on how NAAL results should be reported and interpreted. The department sought advice from the NRC and requested that its Board on Testing and Assessment (BOTA) recommend performance levels to use in reporting NAAL results. The Committee on Performance Levels for Adult Literacy was established to provide this advice. The committee included individuals with a broad array of expertise, including adult education, educational measurement and standard setting, English for speakers of other languages, literacy and literacy measurement, psychology, political science, public health, sociology, statistics, and survey methodology.
Individual is able to handle basic reading, writing, and computational tasks related to life roles, such as completing medical forms, order forms, or job applications. • Can read simple charts, graphs, labels, and payroll stubs and simple authentic material if familiar with the topic. , fax machine, computer operation). • The individual can qualify for entrylevel jobs that require following basic written instructions and diagrams with assistance, such as oral clarification. • Can write a short report or message to fellow workers.