By Lino Cinquini, Alberto Di Minin, Riccardo Varaldo

The modern financial panorama positive factors the superiority of the provider region in financial platforms, the pervasive servitisation of producing, options in conventional enterprise versions and new price construction versions, because of the recent probabilities provided by way of the internet, ICT and different allowing applied sciences. during this evolving context, this e-book presents certified contributions relating to provider technological know-how from a managerial point of view. A multidisciplinary standpoint is followed, facing either the structural–technological and dynamic–relational points of coping with complexity. In addressing the contribution that provider technological know-how could make to enterprise worth production, this ebook covers correct concerns resembling product servitisation, enterprise modelling, worth cocreation with consumers, functionality measures and the position of ICT. It additionally provides a few leading edge reports of administration types in provider corporations working within the environmental, power and health-care sectors. This e-book goals to augment the price of the result of study intertwined with the advance of a brand new education curriculum begun 4 years in the past on the Scuola Superiore Sant'Anna of Pisa (Italy) with the evolution of the "Master in administration of Innovation" into the hot "Master in administration, Innovation and repair Engineering" (MAINS).

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Basic Books, New York Davenport TH (2005) The coming commoditization of processes. Harvard Bus Rev 83(6):100– 108 Demirkan H (2010) Service innovation and the science of service. Korea Institute for Industrial Economics & Trade (KIET) Innovations in Service Industries Conference, Seoul, Korea, November 16 Demirkan H, Delen D (2012) Leveraging the capabilities of service-oriented decision support systems: putting analytics and big data in cloud. Decis Support Syst Electron Commer (In press) Demirkan H, Spohrer JC (2010) Servitized enterprises for distributed collaborative commerce.

Springer, Berlin Chandler AD (1977) The visible hand: the managerial revolution in American business. Belknap/Harvard University Press, Cambridge, MA 1 Service science: on reflection 21 Chesbrough H (2011) Open services innovation: rethinking your business to grow and compete in the new era, 1st edn. Jossey-Bass, Wiley, San Francisco Chesbrough H, Spohrer J (2006) A research manifesto for services science. Commun ACM 49(7):35–40 Christensen CM, Raynor ME (2003) How to avoid commoditization. Harvard Business School Press, Boston Clark C (1940/1957) Conditions of economic progress, 3rd edn.

The work progressed with a subsequent focus on a single application, considered more advantageous both economically and strategically, in order to prepare the business plan to present to a hypothetical venture capitalist. C. K. Kwan, and H. Demirkan The intention was to provide concrete input for the potential development of a business project that would open new, untapped and highly profitable market opportunities. Following the work conducted by the team, it was decided to develop a business idea on the application of m-payments in large retail chains.

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